Terms of Service

Version: October 10, 2026
Effective: October 10, 2026

These Terms of Service ("Terms") are an agreement between Pinboard LLC, a New York limited liability company ("Pinboard", "we", "us"), and the person or organization that uses Pinboard ("Customer" or "you"). Please read them. They include a limit on our liability (section 14), disclaimers (section 13), and rules on where disputes are decided (section 16).

1. Who can use Pinboard

1.1 Who Pinboard is for. Pinboard is offered to individuals and to businesses and other organizations.

1.2 Authority. If you accept these Terms for an organization, you confirm that you have authority to bind it. If you do not have that authority, do not accept these Terms on its behalf.

1.3 Age. Every person who uses Pinboard must be at least 18 years old.

1.4 United States only during early access. During early access we offer Pinboard only to customers based in the United States, with a United States billing address. You must not use Pinboard in violation of U.S. export control or sanctions laws, or for anyone on a U.S. government restricted-party list.

1.5 Accepting these Terms. You accept these Terms when you tick the box that says you agree to them, at sign-up or at checkout, or when you otherwise use Pinboard. The Privacy Policy and the Cancellation and Refund Policy are part of these Terms.

2. The Service

"Service" means Pinboard's web application at pinboard.ai, our desktop and mobile apps, our APIs and integrations, and related support. It includes work management, documents and wiki, chat and group video meetings, service desk, CRM, meeting recording and transcription, and AI features. You pay for the seats, apps and add-ons you choose.

3. Early access (alpha)

3.1 The whole Service is in early access. Pinboard is still being built. Features may contain errors. They may change, become unavailable or be removed without notice. The Service may lose or corrupt data.

3.2 No service levels. We do not promise any level of availability, uptime, support response time or performance, unless we sign a separate written agreement with you that says so.

3.3 Keep your own copies. Do not use Pinboard as the only place you keep records you cannot afford to lose. Also do not rely on it for any activity where a failure could cause death, injury or serious financial or property harm.

3.4 Data you must not store. Do not put the following in Pinboard unless we have agreed to support it in writing, with the right protections: health information covered by HIPAA, full payment card or bank account numbers, Social Security or other government ID numbers, biometric data, or any other information that the law says needs special safeguards. This does not stop you from entering payment details on our payment processor's secure checkout page.

3.5 If we stop offering the Service. If we discontinue the paid Service entirely, we will give you at least 30 days' notice by email. We will also refund any fees you prepaid for the time after it ends.

4. Accounts

4.1 You are responsible for the accounts in your workspace and for everything done through them. This includes actions that AI features, API tokens or integrations take on a user's behalf.

4.2 Keep sign-in details secure. Give us accurate account and billing information and keep it up to date. Tell us promptly at support@pinboard.ai if you think an account has been compromised.

4.3 Workspace owners and admins control who can access the workspace and what each person can do.

5. Acceptable use

You must not, and must not let anyone else:

• use the Service for anything unlawful, fraudulent or harmful;
• upload malware or harmful code, or try to get into systems or data you are not allowed to access;
• interfere with the Service or its security, or put an unreasonable load on it;
• send spam or unsolicited messages through the Service;
• upload content that infringes someone else's intellectual property or privacy, or use the Service to harass, exploit or impersonate anyone;
• record, transcribe or upload conversations without giving the notices and getting the consents the law requires;
• copy, modify, resell or sublicense the Service, or create works based on it;
• reverse engineer, decompile or disassemble the Service or its apps, or try to, except to the extent the law allows this despite these Terms;
• access the Service with bots, crawlers, scrapers or other automated tools, or with modified or unofficial apps, except through our published APIs and integrations as their documentation allows;
• sell, license or otherwise commercialize data obtained from the Service, other than your own Customer Content;
• use the Service, or its output, to build a competing product or train a competing AI model;
• use AI features to make decisions that have legal or similarly significant effects on a person (for example about employment, credit, housing, insurance or education) without a meaningful review by a person.

We may remove content or suspend access to stop a violation of this section (see section 11).

6. Your content

6.1 You own your content. "Customer Content" means anything you or your users put into the Service. You keep all your rights in it.

6.2 Our permission to use it. You give us permission to host, copy, process, transmit and display Customer Content only as needed to provide, secure and support the Service for you, to prevent abuse, and to comply with the law. This includes sending it to the service providers described in our Privacy Policy.

6.3 Your responsibility. You are responsible for Customer Content and for having the rights and consents needed to put it in the Service. This includes personal information about other people, such as your customers, contacts and meeting participants.

6.4 Sharing. If you share a link, publish content, invite people or turn on an integration, people or services outside your organization may be able to see that content.

6.5 Service data. We may collect data about how the Service is used, such as feature usage, performance and errors. We use it to operate, secure and improve the Service. We do not sell it. We share it outside Pinboard only in a form that does not identify you or any person.

6.6 Feedback. If you send us suggestions or feedback, we may use them without any obligation to you.

7. AI features

7.1 Check the output. AI features produce content and can take actions when a user asks them to. AI output can be wrong, incomplete, out of date or inappropriate, even when it sounds confident. It is not professional advice (for example legal, financial, medical or tax advice). Review output, and actions proposed by AI, before you rely on them or share them. This matters most where they affect other people or important decisions.

7.2 Your instructions. AI features act on the instructions of the user who invokes them, with that user's permissions. You are responsible for those actions as if the user took them directly.

7.3 Output is not unique. Other customers may receive similar output. We do not promise that output is free of third-party rights.

7.4 Service providers. To run AI features, and to build search indexes when content is saved, we send relevant content to third-party AI model providers. Our Privacy Policy explains what is sent and when.

7.5 Training. Pinboard does not use Customer Content to train AI models. For paid workspaces, we send Customer Content only to AI providers whose terms with us do not allow them to use it to train their models.

8. Third-party services

Integrations and services you connect (such as sign-in providers, email, calendars or other work tools) are provided by their owners under their own terms. We are not responsible for them. When you connect one, you tell us to exchange data with it as the integration describes.

9. Fees, billing and automatic renewal

9.1 Prices. You pay the prices shown in the app when you check out or make a change. These are charged per user for the Pinboard seat and for each of Meetings, Service Desk and CRM that you choose, plus any add-ons and usage charges you choose. Some features are free for members of a workspace that has an active paid subscription, as shown in the app and on our pricing page. There is no free plan: those features are available only inside a workspace with an active paid subscription.

9.2 Billed in advance, renews automatically. Subscriptions are billed in advance for each billing period (monthly, or yearly where offered). Your subscription renews automatically at the end of each period and your payment method is charged, until you cancel. Before you pay, we show the amount, how often it is charged and how to cancel, and we ask you to agree.

9.3 Changes during a period. When you add people, apps or add-ons, the cost for the rest of the current period is added to your next invoice. When you remove them, the unused amount is credited to your next invoice. It is not refunded to your card. Usage charges, such as web bot conversations above the included amount, are added to your next invoice.

9.4 Taxes. Prices do not include taxes. If we are required to collect sales, use or similar taxes, we add them to your invoice and you pay them. We pay taxes on our own income.

9.5 Price changes. We may change prices for future billing periods. We will email the workspace's billing contact between 14 and 30 days before a price increase applies to you. The email will say what changes, when, and how to cancel. If you do not want to pay the new price, cancel before it applies.

9.6 Failed payments. If a payment fails, we retry and email you. If it is still unpaid 14 days after the first failed attempt, your workspace becomes read-only until payment succeeds. If payment never succeeds, the subscription may end (see the Cancellation and Refund Policy). We do not delete your content because a payment failed.

9.7 Cancelling. You can cancel online at any time: go to Workspace Settings → Apps & Billing → Manage billing / Cancel. You can also email support@pinboard.ai from the account's owner or billing admin address. Cancelling stops the next renewal. You keep access until the end of the period you have paid for.

9.8 Refunds. Refunds are covered by our Cancellation and Refund Policy at pinboard.ai/refunds.

9.9 Billing disputes. If you think a charge is wrong, tell us within 60 days of the charge at support@pinboard.ai. We will look into it and fix any error.

9.10 Promotional codes. Discount codes apply only as described when you use them. They have no cash value.

10. Privacy and security

10.1 Our Privacy Policy explains how we handle personal information. We use administrative, technical and physical safeguards that are reasonable for our size and for the nature of the data, to protect Customer Content.

10.2 Security incidents. If we confirm that someone has accessed or acquired your Customer Content or personal information without authorization, we will notify your workspace owner without undue delay. We will share the information we reasonably have about what happened. We will also give the notices that applicable law requires to affected people and to authorities.

11. Suspension and termination

11.1 You may stop using the Service at any time. To stop paying, cancel your subscription as described in section 9.7.

11.2 We may suspend access, fully or in part, if it is reasonably necessary: because of a breach of these Terms, non-payment, a security risk to the Service or other customers, or a legal requirement. Where it is reasonable, we will tell you first and give you a chance to fix the problem.

11.3 We may terminate these Terms and your access:
(a) if you materially breach them and do not fix the breach within 10 days of our notice (or straight away, if it cannot be fixed or involves unlawful use or a security threat); or
(b) for any other reason, with at least 30 days' notice. If we terminate under (b), we refund any fees you prepaid for the time after termination.

11.4 Your data after the end. When a subscription ends, its apps lock, but we do not delete the workspace's content right away. We keep it for at least 90 days after the subscription or these Terms end. During that time you can ask us at support@pinboard.ai for an export of your workspace content in a commonly used format. After 90 days we may delete it. We will email the workspace owner at least 30 days before we delete a workspace. Copies in backups are deleted over time as the backups roll over.

11.5 Sections 6.5, 6.6, 9 (for amounts owed), 11.4 and 13 to 17 continue after these Terms end.

12. Our intellectual property

Pinboard LLC and its licensors own the Service, including its software, design and branding. While these Terms are in effect, we grant you a limited, non-exclusive, non-transferable right for your users to use the Service for your own internal purposes. We keep all rights we do not expressly grant.

13. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE FULLEST EXTENT THE LAW ALLOWS, THE SERVICE, INCLUDING AI FEATURES AND ALL OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. THIS INCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT DATA WILL NOT BE LOST.

14. Limitation of liability

14.1 NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL OR DATA, ARISING OUT OF THESE TERMS OR THE SERVICE, EVEN IF IT WAS TOLD THEY WERE POSSIBLE.

14.2 EACH PARTY'S TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM, AND (B) US $100.

14.3 Sections 14.1 and 14.2 do not limit: your obligation to pay fees you owe; your obligations under section 15; liability for gross negligence, wilful misconduct or fraud; or any liability that the law does not allow to be limited.

15. Your indemnity

You will defend Pinboard against any third-party claim, and pay the resulting losses, costs and reasonable legal fees, to the extent the claim arises from: (a) Customer Content; (b) your or your users' breach of section 5; or (c) your or your users' violation of law. We will tell you promptly about the claim, let you control the defense, and cooperate reasonably. You may not settle a claim in a way that admits fault by us without our consent.

16. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute arising out of these Terms or the Service must be brought only in the state or federal courts located in Albany County, New York, and both parties consent to those courts' jurisdiction. Before starting a lawsuit, please email support@pinboard.ai and give us 30 days to try to resolve the issue informally. Either party may still seek urgent court relief to protect its intellectual property or confidential information.

17. Changes to these Terms

17.1 We may update these Terms. For a material change, we will email workspace owners and show a notice in the app at least 14 days before it takes effect. We may ask you to accept the new version before you continue using the Service. Changes that are not material, such as clarifications, take effect when posted. The version date at the top always shows the current version.

17.2 If a material change is bad for you and you do not accept it, cancel before it takes effect. If you cancel within 30 days of our notice, we will refund any fees you prepaid for the rest of your current term.

17.3 A change to these Terms never changes the price of a billing period you have already paid for. Price changes follow section 9.5.

18. General

• Entire agreement. These Terms, the Privacy Policy, the Cancellation and Refund Policy and any order details you agreed to at checkout are the whole agreement between us. If these documents conflict, a signed written agreement between us comes first. After that, these Terms come first, then the Cancellation and Refund Policy, then the checkout details.
• Notices. We send notices to the workspace owner's and billing contact's email addresses, or show them in the app. Send notices to us at support@pinboard.ai or to our postal address below. You agree to receive notices and agreements electronically.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them to a successor to our business, and we will tell you if we do.
• Events beyond control. Neither party is liable for delay or failure caused by events it cannot reasonably control. This does not apply to payment obligations.
• Severability and waiver. If a court finds part of these Terms unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.
• Relationship. We are independent contractors. These Terms do not create a partnership, agency or employment relationship, and they give no rights to anyone else.

19. Contact

Pinboard LLC
30 Woodridge St, Albany, NY 12203, USA
support@pinboard.ai