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PINBOARD / THE DETAILS

Cancellation and Refund Policy

Last updated: September 27, 2026

Version: September 27, 2026
Effective: October 1, 2026

This policy is part of the Pinboard Terms of Service. It covers subscriptions bought from Pinboard LLC.

1. How billing works

  • You pay in advance for the apps and add-ons each person in your workspace uses. The billing period is monthly, or yearly where we offer it. Before you pay, you see the amount, how often it is charged and how to cancel, and you tick a box to agree.
  • Your subscription renews automatically at the end of each period, and your payment method is charged, until you cancel.
  • If you add people, apps or add-ons during a period, the cost for the rest of that period is added to your next invoice. If you remove them, the unused amount becomes a credit on your next invoice. You see the amount before any change is saved.
  • Usage charges, such as web bot conversations above the included amount, are added to your next invoice.
  • Prices do not include taxes. If we must collect tax, it is shown on your invoice.
  • After you subscribe, we email a confirmation with these terms and instructions for cancelling.

2. How to cancel

  • Online, at any time: go to Workspace Settings → Apps & Billing → Manage billing / Cancel. Workspace owners and billing admins can do this.
  • By email: write to support@pinboard.ai from the email address of the workspace owner or billing admin. We will confirm by email within 2 business days. Your cancellation counts from the time we received your email.

What happens next:

  • Cancelling stops the next renewal, and you will not be charged again.
  • You keep access until the end of the period you have already paid for.
  • We email you when you cancel, and again when the subscription ends.
  • When the subscription ends, the workspace's paid apps are locked. Nothing is deleted at that point. We keep the content for at least 90 days. During that time you can ask us for an export or subscribe again. We will email the workspace owner at least 30 days before we delete a workspace.
  • Until the period ends, you can undo the cancellation from the same place.

3. Refunds

  • Monthly plans: cancelling stops future charges. We do not refund the rest of the current month. You keep access until it ends.
  • Annual plans, 14-day refund: if you ask within 14 days after an annual charge (either your first purchase or a renewal), we will cancel the subscription and refund that charge in full. After 14 days, we do not refund the rest of the year, but you keep access until it ends.
  • Removing seats, apps or add-ons: the unused amount is credited to your next invoice. It is not refunded to your card.
  • Mistakes: if we charged you the wrong amount, charged you twice, or charged you after you cancelled, we will refund the incorrect amount. Please tell us within 60 days of the charge.
  • If we end your subscription for any reason other than your breach of the Terms, or if we stop offering the paid Service, we will refund the fees you prepaid for the time after it ends.
  • Usage charges are for usage that has already happened. We do not refund them unless they were charged in error.
  • Discounts: a refund is never more than the amount you actually paid. Discount codes have no cash value.
  • Refunds go back to the original payment method. They usually appear within 5–10 business days, depending on your bank.

To ask for a refund, email support@pinboard.ai with your workspace name and the date of the charge.

4. Failed payments

If a renewal payment fails, we retry it and email you. Everyone keeps working while we retry. If the payment is still unpaid 14 days after the first failed attempt, the workspace becomes read-only until payment succeeds. You can still see everything, and nothing is deleted. If payment never succeeds, the subscription ends as described in section 2.

5. Free trials

We do not currently offer free trials. If we offer one in the future, before you start it we will show you how long it lasts, what you will be charged when it ends, and how to cancel. If you cancel before the trial ends, you are not charged.

6. Price changes

If we raise the price of your subscription, we will email the workspace's billing contact between 14 and 30 days before the new price applies. The email will say how to cancel before then.

7. Contact

support@pinboard.ai
Pinboard LLC, 30 Woodridge St, Albany, NY 12203, USA