A full service desk — SLAs, queues, and intake forms — plus live chat with human takeover and an embeddable AI agent that answers from your knowledge base.
Ticketing
Impact and urgency drive priority. SLAs keep response times honest. Assignment groups route work to the right people, and public intake forms let anyone submit without an account.
Live chat
Visitors start with instant answers; your agents see the waiting queue in real time and claim conversations with one click. Full transcript, attachments, and ticket creation included.
Agents claim waiting conversations from a live queue — the visitor never repeats themselves.
On-duty controls, waiting counts, and multi-desk support for real teams.
AI agent
Embed a virtual agent on any site. It answers from your published knowledge base, streams responses instantly, and hands off to a ticket or live chat when it reaches its limits.
The full scope
…and it keeps shipping. Everything is included in early access.
Follow one ticket
Follow one support request through the desk — AI first, human when it matters, and a knowledge base that learns from the save.
They open the chat widget on your site — no account, no form maze.
Instant response, grounded in your knowledge base — with its source attached.
The link 404s for this account — the agent sees it's out of its depth and hands off. Dana claims the chat from the live queue.
One click turns the conversation into a tracked ticket — transcript attached, priority set, clock running.
Dana ships the fix and the assistant drafts a KB article from the resolution, so next time the bot handles it alone.
Early access
Request early access and get the whole platform — free while in alpha.
Every app, per person · No credit card today · Free while in early access