Automation

Set it once. It happens every time, forever.

Build automation flows from reusable pieces — task and ticket actions, comments, email, webhooks, and delays. The busywork runs itself.

See pricing
Automation · Run history
MC
Flow
Ver
Status
Took
When
QA handoffv4Succeeded0.8s2 min ago
New ticket triagev2Succeeded1.2s18 min ago
QA handoffv3Succeeded0.9s1 hr ago
Every run records the flow version that handled it.

Flows

Built from pieces, not from code

Compose flows from ready-made pieces: create or update tasks and tickets, post comments, notify people, send email, or call a webhook — with real if/else branching, loops over a list, and a wait step in between.

Triggered by what happens
Tickets trigger on create, assign, update, resolve and status change; tasks trigger on status change; anything outside can trigger a flow by webhook.
Versioned and attributable
Every run records which flow version handled it.
Flow · QA handoff
MC
Activev4 · 128 runs
TRIGGER
Task status → Done
CONDITION
Project is Lakeline Outfitters
ACTION
Comment: “Ready for QA review”
ACTION
Email the reporter

Versioned

Change flows without breaking them

Flows are versioned, so you can edit with confidence and know exactly which version handled which run.

Automation · Run history
MC
Flow
Ver
Status
Took
When
QA handoffv4Succeeded0.8s2 min ago
New ticket triagev2Succeeded1.2s18 min ago
QA handoffv3Succeeded0.9s1 hr ago
Every run records the flow version that handled it.

Version history

Every change tracked; every run attributable.

HTTP and webhooks

Reach systems outside Pinboard when the work crosses boundaries.

The full scope

Everything inside Automation

Triggers

  • Ticket lifecycle events
  • Task status changes
  • Intake form submissions
  • Inbound webhooks

Actions

  • Auto-assign & route
  • Create & update tasks
  • Notify people in app
  • Update statuses & fields

Trust

  • Run history for every flow
  • Per-project scoping
  • A run budget per flow, so a loop can't run away

…and it keeps shipping. Everything is included in early access.

Better together

Automation shares a workspace with

Service Desk

Tickets, live chat, and an AI agent for your customers.

Projects & Tasks

Plan, assign, and track work across every project.

AI Assistant

One assistant that works across every app in the suite.

Early access

Put Automation to work for your team

Request early access and get the whole platform — free while in alpha.

Every app, per person · No credit card today · Free while in early access