Solutions Time tracking for retainers
Timers and timesheets are table stakes. The question a retainer business actually needs answered is: how many hours does this client have left this month?
The brief
Retainer work fails quietly. Hours get logged (mostly), a spreadsheet gets updated (sometimes), and at month-end someone discovers a client at 160% of their retainer — or worse, bills for it and starts an argument. Pinboard tracks time where the work happens, rolls it up per client and per project, and turns the month into a billing report instead of an archaeology project.
How many hours does Northvale have left?
Nobody knows mid-month. By the time the spreadsheet says a client is over, the hours are spent and unbillable.
Can everyone log their time by Friday?
When the timer lives outside the project tool, hours get logged late, from memory, or not at all.
We can't bill what nobody tracked.
Every month-end, someone loses an afternoon reconciling timesheets into an invoiceable summary.
The route
Know where every retainer stands.
01 · Capture
Start a timer on the board item, the ticket, or the timesheet itself. Time entries carry the project and client automatically, because they were created in context.
02 · Visibility
Billing reports aggregate tracked time per project and per client, so the retainer conversation happens mid-month — while there's still time to act on it.
03 · AI
Pinboard's AI can suggest timesheet entries from your actual activity and let you log time in a sentence — 'log 2 hours on the Northvale redesign yesterday.'
Questions
Pinboard's published monthly prices are per user: Pinboard $12 (content, wiki and project chat rooms), Pinboard + Meetings $19 (adds hosting group video meetings and screen share), Service Desk $29 on top of a Pinboard seat ($41 together) and CRM $15. Everything is $49 per user per month, with AI as an optional $12 add-on that needs an app seat. Anyone in a workspace that pays can view its content, send direct and group messages, join voice huddles and take 1:1 calls at no charge. Editing needs a seat, and viewers get no editing, export or AI. Review the charges at checkout before subscribing.
See plans and pricingYes — billing reports roll tracked time up by client and project for any date range, with billable and non-billable time separated. That's the view a retainer business lives in.
Yes. Time entries attach to board items or tickets, so request work and delivery work both count against the same client — which is usually where retainer leakage hides.
Early access requires a paid subscription. Billing starts at checkout; there is no free plan or free trial. Pinboard's published monthly prices are per user: Pinboard $12 (content, wiki and project chat rooms), Pinboard + Meetings $19 (adds hosting group video meetings and screen share), Service Desk $29 on top of a Pinboard seat ($41 together) and CRM $15. Everything is $49 per user per month, with AI as an optional $12 add-on that needs an app seat. Anyone in a workspace that pays can view its content, send direct and group messages, join voice huddles and take 1:1 calls at no charge. Editing needs a seat, and viewers get no editing, export or AI. Review the charges at checkout before subscribing. See the pricing page for billing details.
Connect a compatible AI assistant to Pinboard's hosted MCP server to create board items, query boards, file tickets and log time. Actions use your Pinboard account and permissions; available tools depend on the current server and client support.
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