Help desk for agencies
Agencies don't have a support department — the people answering client requests are the people delivering the projects. Pinboard puts tickets, chat, and delivery in one workspace.
Client requests arrive by email, Slack screenshot, and 'quick call.' Somebody pastes them into the project tool, somebody else forgets, and the client asks for a status update you don't have. A real help desk fixes the intake problem — but a separate help desk product creates a new one: support now lives in a different system than the work it generates. Pinboard's service desk is an app inside the workspace, so the ticket, the task that resolves it, and the hours it took are one connected record.
Overheard
Did anyone see Dana's email?
I thought you replied to that.
Is this covered by the retainer?
Intake
Public intake forms give each client a place to file requests. Tickets carry priorities, categories, SLA targets, and assignment groups — so the queue is the single source of truth.
Live chat
An embeddable chat widget starts with an AI agent grounded in your knowledge base and hands off to a human with the full transcript when it should.
Common questions get answered from your KB before anyone is interrupted.
One click brings a person into the conversation with complete context.
Connected
A ticket links to the task that fixes it and the time logged resolving it — because they're the same workspace, the same client, the same records.
See it run
Follow one support request through the desk — AI first, human when it matters, and a knowledge base that learns from the save.
They open the chat widget on your site — no account, no form maze.
Instant response, grounded in your knowledge base — with its source attached.
The link 404s for this account — the agent sees it's out of its depth and hands off. Dana claims the chat from the live queue.
One click turns the conversation into a tracked ticket — transcript attached, priority set, clock running.
Dana ships the fix and the assistant drafts a KB article from the resolution, so next time the bot handles it alone.
Pricing
The planned Service Desk add-on is +$10 per seat per month on top of Pro ($10 per editor) — one line item, not a second product. Planned pricing — the whole platform is free while in early access, and early-access teams get notice before anything is ever charged.
Questions
Whatever channel suits them: a public intake form (no account needed), the chat widget on your site, or email. Your team works the queue inside Pinboard; clients get updates without needing to learn your tooling.
No — the service desk is an app in the same workspace as projects, docs, and timesheets. The person answering the ticket is one click from the project it belongs to.
Nothing right now — approved workspaces get the full platform free during early access. Planned pricing is Pro at $10 per editor per month, with Service Desk (+$10), CRM (+$15), and AI (+$12) as optional per-seat add-ons, so you only pay for the apps you switch on.
Yes. Pinboard ships an MCP server with 56 tools, so the assistant you already use — Claude, or any MCP-compatible assistant — can create tasks, log time, file tickets, and query boards directly. There's also an open REST API with token auth.
Early access
Request early access — every app, no credit card, free while in alpha.
Free plan available · No credit card · Free while in early access